Chapter 4
Troubleshooting
In the case that the diagnostic tools of the REX Control System (e.g. RexView) report unexpected or incorrect values of inputs or outputs, it is desirable to test the functionality outside the REX Control System (command line tools, simple scripts, etc.). Also double check the configuration – the most common problems include:
- Hardware problem – incorrect wiring.
- Internal communication problem – SPI bus, I2C bus or UART is occupied by another service or program.
In the case that the given input or output works with other software tools and does not work in the REX Control System, report the problem to us, please. E-mail is preferred, reach us at support@rexcontrols.com. Please include the following information in your description to help us process your request as soon as possible:
- Identification of the REX Control System you are using. Simply export it to a file using the RexView program (Target Licensing... Export).
- Short and accurate description of your problem.
- The configuration files of the REX Control System (.mdl and .rio files) reduced to the simplest case which still demonstrates the problematic behavior.
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