Chapter 5
Troubleshooting
In the case that the diagnostic tools of the REX Control System (e.g. RexView) report unexpected or incorrect values of inputs, it is desirable to test the functionality outside the REX Control System using the Inertia Studio software. Also double check the configuration – the most common problems include:
- Hardware problem – incorrect wiring
- Communication port access problem – the communication port is used by other service
- Node ID in a From block is not listed in the .rio file (Invalid context)
- Signal alias in a From block is not valid (Invalid input mask)
- A From block was used for a multiple input (Range check error)
In the case that the given input or output works with other software tools and does not work in the REX Control System, report the problem to us, please. E-mail is preferred, reach us at support@rexcontrols.com. Please include the following information in your description to help us process your request as soon as possible:
- Identification of the REX Control System you are using. Simply export it to a file using the RexView program (Target Licence Export).
- Short and accurate description of your problem.
- The configuration files of the REX Control System (.mdl files) reduced to the simplest case which still demonstrates the problematic behavior.
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